Since I had broken the cell phone, I went to a public phone and called the telephone company to resolve the problem. [the landline had been cut off]. I was assured that it would be taken care of as soon as possible. But the days passed, the telephone continued silent. I called again, I became furious, my voice trembled with rage. I explained my situation in a voice so aggressive that the employee was silent for a long time, then after consulting the computer told me that the telephone service had been suspended because of unpaid bills. I was enraged, I swore on my children that I had paid, I insulted them all, from the lowest workers to the chief executives, I spoke of Levantine laziness (I said just that), I emphasized the chronic inefficiency, the small and large corruptions of Italy, I shouted: you make me sick. Then I hung up and checked the receipts, and discovered that it really was true, I had forgotten to pay.
Elena Ferrante: The Days of Abandonment